Frequently Asked Questions
Everything you need to know about FluidWebsites!
100%. You are the owner, we are the pilots. If you ever decide to leave (though we’ll work hard to make sure you don't want to!), your domain goes with you.
Most agencies charge £2,000+ upfront and then disappear. We prefer a partnership. By spreading the cost, you get a high-end website today with professional hosting, security, and a "web guy" on speed-dial every month.
We believe in Fair Play. If a change takes us less than 15 minutes—like swapping a photo, updating a price, or fixing a typo—it’s on the house. It’s our gift to keep your site sharp. For larger structural changes or new pages, we’ll always provide a clear quote first.
Yes! Our Pro Tier includes a professional inbox (e.g., hello@yourbusiness.co.uk) and full setup support so you look the part in every customer’s inbox.
Absolutely. If you need a "Priority Jump" (same-day fix), we offer an Urgent Call-Out for a flat fee of £50. This moves you to the front of the queue immediately.
Standard updates are usually live within the same week, but if you have an emergency we can update your website immediately for a one-off fee of £50! We batch our work to stay efficient, which is how we keep our monthly costs so low for you!
Absolutely. We believe in fairness: if a change takes us less than 15 minutes, it’s on the house! We want your site to grow with you. For larger updates or structural changes, we offer a competitive flat rate of £45 per hour (billed in 30-minute increments), ensuring you only ever pay for the work you actually need.
